Our BrandsOUTDOORAll OUTDOORTrikesScootersOur BrandsSaleBackTerms and ConditionsGALERIE ALINA WEBSITE TERMS AND CONDITIONSGALERIE ALINA WEBSITE TERMS AND CONDITIONSWelcome to www.alinaonline.com! We have exerted all efforts with ALINAONLINE to offer you the best shopping experience. We hope that you will enjoy surfing this website and benefit from everything it has to offer.
www.alinaonline.com (the “Website”) is owned and operated by Ajjial Middle East LLC for its own benefit. Ajjial Middle East LLC is a limited liability company incorporated under the laws of the Kingdom of Saudi Arabia, with commercial license number #1010430788 and its welcoming branches at:
Ajial Middle East LLC
Eastern Ring Road – Granada District
6623 Abdullah Bn Alzubair, Ash Suhada, Riyadh 13241 2892
Kingdom of Saudi Arabia
Ajial Middle East LLC (ALINA)
Eastern Ring Road – Ash Shuhada – Exit 9
Granada Mall – Gate# 1 – 1st Floor
Riyadh – Kingdom of Saudi Arabia
Tel : 0112455390
Ajial Middle East LLC (ALINA)
North Ring Road – Al Aqiq – Exit 2
Riyadh Park Mall – Gate# 1 – 1st Floor
Riyadh – Kingdom of Saudi Arabia
Orders are subject to our approval and consent, which may be withhold in our sole discretion for different reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your Website cart are not reserved until your Order payment is finalized.
The Website will regularly update the stock availability of merchandise, but we still cannot guarantee that an item listed to be available will actually be available right away, as inventory can change significantly throughout the day.
Receipt of your Order will be acknowledged and confirmed by email. However the Order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No other party is entitled to confirm and approve the Order. The Order once confirmed is deemed concluded in the Kingdom of Saudi Arabia.
PAYMENTPAYMENTWe currently accept the following tender types for Orders placed on our Website: VISA, MASTERCARD, MADA, and AMERICAN EXPRESS. Cash on delivery is not available for Click and Collect. By entering payment details onto our Website, you guaranty that you are duly authorized to pay using those details. We are entitled to decline orders where we believe payments are not authorized or the payment method is not valid.PRICESPRICESPrices on the Website are displayed in Saudi Arabian Riyals, and exclude any services you may elect to pair the purchase with (such as giftwrapping), delivery costs, taxes or duties to which the purchase may be subject. Any such additional costs will be displayed before your final check out.
Where you purchase using a payment card denominated in a different currency to Saudi Riyal, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.
The destination you ask us to deliver to, the items & services you select and the method of delivery you choose will dictate what delivery charges, taxes and duties apply (if any). Please refer to our Delivery section for further details on delivery options.
Although we make every effort to ensure prices displayed on our Website and in our communications are correct, errors may occur. If an error occurs and your Order:
I. has already been processed, then we may at our discretion:
cancel the Order, arrange for collection of the mis-priced item(s) from your original Order delivery address in the Kingdom of Saudi Arabia and issue you a full refund including original Order delivery fees, taxes and duties (if applicable);
where the price you paid is lower than the actual price of the item, honor the price in your Order; or
where the price you paid is higher than the actual price of the item, refund you the difference;
II. has not yet been processed:
Then we will notify you as soon as possible and only process the Order once you have confirmed you are happy to buy at the correct price or otherwise cancel the Order and refund your payment in full.
PROMOTIONS AND DISCOUNTSPROMOTIONS AND DISCOUNTSPromotions and discounts are valid until the date stated, can be used only once, are not redeemable for cash. They are personal and cannot be transferred to third parties.E-GIFT CARDE-GIFT CARD
E-Gift card purchases are not refundable.
E-Gift Cards can be purchased for a minimum value of 50 SAR or maximum of 10 000 SAR.
E-Gift cards can only be purchased on the ALINAONLINE website.
During sale and promotions, and when special offer is in effect, points shall not be earned nor redeemed.
E-Gift Cards are only redeemable for goods on the ALINAONLINE website or Retail stores within the country of purchase.
The total amount of your purchase will be deducted from the E-Gift Card and the balance may be applied to future purchases.
E-Gift Cards cannot be exchanged for cash.
The E-Gift Card will expire 12 months from the date of last load.
E-Gift Cards cannot be returned or refunded, except in accordance with your legal rights.
Goods refunds or services purchased with the E-Gift Card will be made in accordance with the relevant ALINAONLINE local Exchange and Refund policy.
When a product purchased with an E-Gift Card is exchanged or refunded, the amount refunded shall be added to the balance existing on the E-Gift Card.
ALINAONLINE is entitled to refuse or to accept an E-Gift Card which is suspected to have been tampered with or duplicated.
ALINAONLINE is entitled to change any of these terms and conditions from time to time without prior notice and to take appropriate action including cancellation of the card if necessary.
By using the E-Gift Card you have accepted these Terms, including all changes occurred from time to time.
GIFT BOXES AND WRAPPINGGIFT BOXES AND WRAPPINGYou are entitled to add Gift boxes and Gift wrapping to your order (excluding furniture such as: baby bed – changing table – wardrobe). You may request gift wrapping the items in your order or request to simply supply the gift boxes and the gift wrapping along with your order. The price will be displayed at checkout.General Conditions: Delivery and Click & Collect:General Conditions: Delivery and Click & Collect:You may place an Order on our Website and collect the item (excluding Furniture) at our Alina stores in Riyadh Park Mall and Granada Mall. Simply select “Click & Collect” and your preferred store during the Order process. You will be required to pay in full for the Order prior to collection. No delivery fee applies to Click and Collect. We will notify you when the item is ready for collection by sending you a “Ready to Collect” notification. Please wait for this confirmation before you come in to collect your Order. In order to collect the Order, please bring the “Ready to Collect’ notification as well as either a National ID, valid passport, driving license, KSA Iqama or the payment card used to purchase the Order (where applicable). You may opt at the time you place the Order to have a third party collect your Order on your behalf. The person authorized by you to collect your Order (or any gift recipient) will need to present the “Ready to Collect” notification plus passport/driving license/KSA Iqama at your chosen Click and Collect location in order for us to release the Order to them. You hold us harmless from all liability for releasing your Order to any person indicated by you on the Order presenting such documentation to us. Please note that items not collected within 7 days of delivery to your Click and Collect location will be retransferred to our main warehouse and restored awaiting for the customer call, and Delivery details reschedule.
I. General Conditions: Delivery and Click & Collect:
Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Timelines start from Order confirmation. However, if we have not delivered your Order within 45 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons beyond our reasonable control, including where you are not available to take delivery of your Order or request postponement.
Orders are delivered daily excluding Fridays and KSA public holidays.
II. Additional conditions for delivery of Furniture/Bulky Items:
When your Order is ready for delivery, we will contact you to agree on a delivery date.
If delivery is not accepted on the agreed delivery date, goods shall be kept in storage free of charge for a period of up to forty five (45) days. If you fail to agree a revised delivery date within forty five (45) days of the initial delivery date, we cancel your Order, retain all money paid and resell the goods with no further liability.
If on the agreed delivery date our delivery team is unable to have access to the delivery address, a re-delivery charge will be applied which must be paid prior to re-delivery.
We currently provide assembly services. No additional charges for such services are applied. Furniture may only be returned where a manufacturing defect exists, or where we incorrectly fulfilled the relevant Furniture item in your Order.
DELIVERY AND COLLECTION OPTIONSDELIVERY AND COLLECTION OPTIONSWe ship and deliver Orders placed via the Website to addresses within the Kingdom of Saudi Arabia as well as other countries abroad. Several Order delivery/collection methods are available as listed below. We try hard to satisfy our loyal customers by always improving our services. Kindly check back frequently to see if more options have become available.RETURNS AND EXCHANGESRETURNS AND EXCHANGESOrdinary Returns
You are allowed to return delivered items to us for any reason up to 15 days from delivery of your order.
We will issue a full value refund of undamaged items duly returned (excluding, where applicable, the original delivery charges): (i) to your original tender type.DAMAGED GOODS/INCORRECTLY FULLFILED ORDERSDAMAGED GOODS/INCORRECTLY FULLFILED ORDERSWhere an ordered item is received damaged or is not what you ordered, then kindly arrange for return of the item to us in accordance with the Returns Process. The item must be returned in the same condition you received it in within 15 days of receipt for a full refund including, where applicable, original Order delivery charges, taxes, and any duties. Replacement or repair may be available. Defective items may also benefit from a manufacturer’s defects warranty. Please see below for further details.RETURNS PROCESSRETURNS PROCESSItems can be returned using one of the following methods:
Returning the item to any Alina store located in Riyadh - Kingdom of Saudi Arabia. Return to store is not available for Furniture; or
Contacting us by calling us 0552455350, to arrange collection of the item from your delivery address in the Kingdom of Saudi Arabia. A collection fee equivalent to the original delivery charge will be applied unless the returned item was defective or incorrectly fulfilled; or
Shipping the item to the following address: Ajial Middle East warehouse – Azizia district – Soufyan Bin Ouf street – Riyadh – Kingdom of Saudi Arabia. Shipping will be at your own expense unless the cost is pre-authorized by us due to the returned item being defective or incorrectly fulfilled. Please contact us on 0552455350 for pre-authorization.
Kindly note that any shipping fees to return items located outside the Kingdom of Saudi Arabia will not be covered.
If you are returning the item directly to an Alina store in Riyadh - Kingdom of Saudi Arabia, you will also have the option to exchange it subject to stock availability and price adjustment (where applicable). This is applied on full price items only, and not on sale items.
GENERAL CONDITIONS APPLICABLE TO ALL EXCHANGES AND RETURNSGENERAL CONDITIONS APPLICABLE TO ALL EXCHANGES AND RETURNSIn order to refund or in-store exchange, all items (including promotional gift items accompanying the Order) must be returned to us within 15 days of Order receipt:
I. Item shall be unaltered, unused and in full saleable condition.
II. Item shall be in its original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned.
III. Item shall be accompanied by the original Order confirmation.
Please take care to preserve the condition of any product packaging otherwise we won’t be able give you a full refund. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
We are really sorry to inform you that we cannot offer returns on the following categories of products: Furniture, toiletries, personalized items, sale products, products sold in Alina stores outside the Kingdom of Saudi Arabia, products not purchased via the Website, products sold on other websites. Sale products may be exchanged. Gift items can only be exchanged by the recipient, or returned with a refund given to the purchaser of the gift.
We are entitled to monitor returns and to refuse Orders from customers with excessive returns levels. However everything mentioned in this Returns section is stated in compliance with the Kingdom of Saudi Arabia laws.
EXCHANGESEXCHANGESWe can only process Order exchanges at ALINA stores in the Kingdom of Saudi Arabia, subject always to stock availability and price adjustment where applicable. All other items should follow the returns process, and a new Order placed for the replacement items. Exchanged sale items which have been further reduced in price since the date of purchase may, at our discretion, only be exchanged for the reduced sale value.YOUR GUARANTEE AGAINST MANUFACTURING DEFECTSYOUR GUARANTEE AGAINST MANUFACTURING DEFECTSSave where sold on a no-returns basis and subject to the exclusions set out below, all new product items benefit from a 6 month manufacturer’s warranty, and 2 years warranty on strollers from Ajjial Middle East - CR#1010430788 - VAT# 301247262300003 - Eastern Ring Road – Granada District- 6623 Abdullah Bn Alzubair, Ash Suhada, Riyadh 13241 2892 Kingdom of Saudi Arabia - Tel: 0112455390.
Alina offers a wide range of products covering major part of all categories in the nursery market. They are all tested to ensure they are of the highest standard and quality.
Alina guarantees that our products will be free of manufacturing defects where used and maintained in accordance with the instruction manuals for 6 months from the date of delivery of the item to you.
Where your product is covered by our guarantee against manufacturing defects, we will at our discretion provide one of the following free of charge:
Spare or replacement item/part item;
Replacement self-fit part. Instructions will be provided where required;
Where your product is deemed irreparable, we shall guarantee a full replacement or full refund (including original delivery costs, taxes and duties) to your original tender type.
This guarantee is subject to the following conditions and exclusions:
Products must be purchased from the Website;
Original Order confirmation from us must be provided;
The guarantee shall be applicable to the original purchaser and cannot be transferred with ownership of the product to a second hand purchases;
Whereas a particular model, color, fabric or accessory has been discontinued we may have no alternative but to replace with an equivalent product, color or fabric.
All guarantee services (including replacement and returns) are only applicable to items located in the Kingdom of Saudi Arabia.
Fabric / Tires / PVC of pushchairs, strollers, travel systems, buggies, car seats, highchairs and other equipment;
Batteries and chargers;
Where incorrect assembly or use of non-recommended parts take place or third party accessories not compatible with original design are used;
General wear and tear;
Accidental damage including airline damage;
Damage caused by non-domestic use, abuse, neglect or by not being used and cared for in accordance with our instructions;
Corrosion or rust on the wheels or chassis due to extreme environmental conditions, including high humidity, salt spray, ice or snow or due to insufficient maintenance;
Improper storage of the product;
Customer dissatisfaction with the product in terms of disliking the weight, functionality, color or style etc;
Fabric fading, discoloration or wearing due to laundering and general wear and tear;
If a product is adapted or modified;
Products which are repaired by an unauthorized repair agent.
Any replacement part or repair of any product will not extend the original guarantee period. Where store/gift receipt or email order confirmation cannot be provided Alina is entitled to assess the condition of a product and determine whether it falls within the scope of the guarantee.
In the event a product is outside of our 6 month guarantee period we will endeavor to supply or order replacement parts subject to availability and at a quoted chargeable cost within a period of 90 days minimum from date of order.
In the unlikely event that you need to claim under this guarantee, please contact our Customer Service team or visit your local Alina store.
CANCELLATIONCANCELLATIONWe are at your disposal to your contact anytime, prior to your Order being marked as “Processed” on our online Order tracking system to cancel or to change it. Where you do so, we will at your request either: (i) cancel it free of charge and issue you with a full refund or (ii) do our best to change it, subject to stock availability and any applicable price adjustment. If the Order has been processed, please await delivery and use the Returns process.PRODUCTS LIABILITYPRODUCTS LIABILITYWhere you place an Order through our Website, you acknowledge and agree that full liability for the products lays with the manufacturer and that we carry no product liability for those items as described in the Returns section pertaining to returning the products and refunding the price paid (where applicable).INTELLECTUAL PROPERTY RIGHTSINTELLECTUAL PROPERTY RIGHTSYour use of the Website and its contents does not grant you any copyright, design, trademark or other intellectual property rights relating to the Content (as described in the Content section below), including our software, HTML or other code contained in the Website. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Website is typically protected by national and international intellectual property laws and treaties. You are permitted to use the Content only as expressly authorized by us or the licensor of such Content. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.CONTENTCONTENTIn addition to the Intellectual Property rights mentioned above, 'Content' is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. We have made every effort to ensure that the information on the Website is accurate and complete but we cannot promise that Content is error-free. We also do not promise that the functional aspects of the Website or Content will be error free or that this Website or the servers that make them available are free of viruses or other harmful components. We always recommend that you have up to date virus checking software installed.USER GENERATED CONTENTUSER GENERATED CONTENTBy providing a review you agree to be solely responsible for the content of all information you contribute. You also grant us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please contact us here. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This Website is available to the public and therefore information you consider confidential should not be posted to this Website.DESCRIPTIONSDESCRIPTIONSWhen we publish on our Website, we make sure that all product descriptions are accurate. We also strive to represent the products on our Website as accurately as possible, however colors and resolution may vary depending on your monitor’s display. All measurements and weights are approximate.NO WARRANTYNO WARRANTYExcept as otherwise provided in these Website Terms or required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Website membership, any Content, or any products purchased through the Website.
Your use of the Website is at your sole risk and it is provided on an 'as is' and 'as available' basis. We reserve the right to restrict or terminate your access to the Website at any time. Save as required by law, we make no warranties that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from the Website, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer or loss of data that results from the download of any such content. No advice or information obtained by you from the Website shall create any warranty of any kind.
LIABILITYLIABILITYSave for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose.
Nothing in this Agreement is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.INDEMNITYINDEMNITYYou agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms, including the use by third parties accessing the Website using your account caused by your action or inactionENTIRE AGREEMENTENTIRE AGREEMENTYou acknowledge and agree that these Website Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any items through the Website, and supersede and govern all prior proposals, agreements, or other communications.NO WAIVERNO WAIVERAny failure to exercise or any delay by either party in exercising its rights or remedies under these Website Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.ILLEGALITYILLEGALITYIf any provision of these Website Terms is held to be illegal or unenforceable, the remaining Website Terms (or parts thereof) will not be affected and will remain in full force and effect.DISPUTES AND GOVERNING LAWSDISPUTES AND GOVERNING LAWSThese Website Terms are governed by the federal laws of the Kingdom of Saudi Arabia and the laws of the Kingdom of the Saudi Arabia and all disputes arising here under are subject to the non-exclusive jurisdiction of the courts of Riyadh, Kingdom of Saudi Arabia